Frequently Asked Questions

Lifestyle Rewards Website

Q. Can I email the Lifestyle Service Centre with my questions?
Yes, you can send your questions about Sands Lifestyle to the Lifestyle Service Centre via email. Emails will be replied to within two business days in most cases.You can find the Sands Lifestyle customer service email address in the “Contact Us” section at the footer of the website.

Q. How often will the Lifestyle points that I have earned be updated on my Lifestyle account and be available for redemption?
Your Lifestyle points will take 4-10 working days to credit to your account. Once these points are in your account they are ready for redemption.

Password Reset or New Account Activation

Q. Am I able to reset my Lifestyle account password on the Sands Lifestyle website?
Yes, you can log in with your card number and set up your new password. 
Please note that it is best to keep your Sands Lifestyle account password different from your ICBC online Banking.

Points Calculator

Q. Is there a simple way that I can calculate how many Lifestyle points I can convert to spend?
Yes. A conversion calculator in the Pay with Rewards mobile APP as part of the Pay with Rewards function allows you to enter the number of Lifestyle points you wish to convert to spend or the amount of points that you require. After submitting this information, the application will inform you:

Redemptions

Q. How do I redeem my Lifestyle points?
You can redeem your points with Sands hotels and Sands Shoppes and restaurants retailers that accept Pay with Rewards. Details of the Pay with Rewards function is available online at sandslifestyle.com

Bonus Partners

Q. What is a bonus merchant? And what does this mean for me as a Lifestyle cardholder?
Bonus Partners are merchants who participate within Lifestyle program offering cardholders bonus Lifestyle points when they spend with them. A detailed list of partners is found on the website, under the Earn tab.

Rewards statements & Credit Card Statement

Q. Is my Lifestyle points balance included on my credit card statement?
Only your Lifestyle email statement includes a summary of your Opening and Closing Lifestyle points balance for the month.